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2nd Shift Contact Center Representative (Tue-Sat, 12pm-9pm) w/Onsite Training- Hoover, AL
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About the position
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description: If you are passionate about making a difference in the lives of others, you’ll excel with a company that focuses on the financial wellbeing of its customers. As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day. Our Contact Center Bankers : Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. Be the expert in a wide range of banking products and services. We use our banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education. Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to provide solutions for immediate and long-term needs on every contact. What’s in it for you : The foundation you need to start your career in banking - a skillset you can use to improve customer’s lives by helping them make better financial decisions. Comprehensive and ongoing training that provides you with opportunities to learn and grow. Ongoing feedback/coaching, mentoring and development from leaders that care. Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations. Who we are : Our Core Values define our culture. Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better. We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way. An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/JD Power) This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
Responsibilities
Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
Be the expert in a wide range of banking products and services.
Use our banking expertise to help customers identify the next step to accomplish their financial goals.
Providing customers with advice, guidance, and education.
Put the customer first.
Bankers strive to provide solutions for immediate and long-term needs on every contact.
Requirements
High school diploma or GED
Onboarding includes three weeks’ instructor led and two to four weeks on-the-job training
Ability to accurately observe stable and scrolling on-screen text and images
Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
Ability to operate a keyboard and mouse to type and make on-screen selections
Ability to work at a computer for extended periods of time
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
Must test on speedtest.net to confirm download speed or provide documentation from provider
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
Ability to adhere to policies, procedures, and guidelines
Ability to recommend different products and services to customers
Ability to multi-task and work in a fast-paced environment
Ability to solve problems
Ability to work a flexible schedule which includes all hours of the contact center
Basic computer skills with the ability to navigate various systems
Effective time management skills
Excellent communication skills (verbal and written)
General knowledge of basic banking, electronic banking and/or credit card services
Nice-to-haves
One (1) year customer service or production experience
Benefits
Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.
