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<p><span class="emphasis">It's fun to work in a company where people truly BELIEVE in what they're doing!</span></p><p></p><p>Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.</p><p></p><p></p><p><b>Business Unit Overview:</b></p><p>Limo Anywhere is the leading SaaS platform serving limousine, chauffeured transportation, shuttle, and fleet operators. The platform helps operators manage reservations, dispatch, payments, customer communication, and business operations.</p><p>As the business continues to grow, Customer Growth plays a critical role in maximizing customer value, increasing retention, and expanding customer adoption across the Fullsteam Transportation portfolio.</p><p><b>Job Summary:</b></p><p>The Account Manager is responsible for managing and growing a portfolio of existing customers. This role focuses on customer retention, expansion revenue, payments adoption, and cross-sell opportunities while ensuring customers achieve measurable business outcomes from their investment in Limo Anywhere and related solutions.</p><p>This is a quota-carrying role with responsibility for retention and expansion revenue performance.</p><p><b>Primary Responsibilities:</b></p><ul><li>Manage an assigned portfolio of customer accounts.</li><li>Conduct regular business reviews and account planning sessions.</li><li>Drive customer retention and renewal outcomes.</li><li>Identify expansion opportunities across software, payments, and related services.</li><li>Partner with Customer Success and Product teams to improve customer adoption.</li><li>Maintain accurate account plans, forecasting, and pipeline management within Salesforce.</li><li>Achieve monthly and quarterly retention and expansion targets.</li><li>Act as a trusted advisor for customers and key stakeholders.</li><li>Surface customer feedback to Product, Marketing, and Leadership teams.</li></ul><p><b>Skills & Competencies:</b></p><ul><li>Strong relationship management and consultative selling skills.</li><li>Ability to identify and execute expansion opportunities.</li><li>Excellent communication and presentation skills.</li><li>Customer-first mindset with strong business acumen.</li><li>Organized and detail-oriented with strong CRM discipline.</li><li>Ability to manage multiple customer relationships simultaneously.</li><li>Strong problem-solving and negotiation skills.</li><li>Experience working cross-functionally with Customer Success, Product, and Support teams.</li></ul><p><b>Minimum Qualifications:</b></p><ul><li>2+ years of Account Management, Customer Success, or SaaS sales experience.</li><li>Proven track record of customer retention and revenue growth.</li><li>Experience managing customer portfolios and renewal cycles.</li><li>Familiarity with Salesforce or similar CRM platforms.</li><li>Strong communication and stakeholder management skills.</li><li>Self-starter capable of working independently in a remote environment.</li></ul><p></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal <span><span><span><span><span><span><span><span><span class="WCO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Opportunity/Affirmative</span></span></span></span></span></span></span></span></span></span> Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.</span></p><p style="text-align:inherit"></p>
