Airbnb Online Assistant

Join our vibrant team in Austin, Texas, as an Airbnb Online Assistant! We are a pioneering hospitality company, striving to provide unforgettable experiences for our guests. As a part-time position, this role offers flexible hours in a casual and approachable work environment where teamwork and open communication are key to our success. You will play an important role in enhancing our customer service experience and ensuring our clients feel supported every step of the way. Key Responsibilities Respond promptly to customer inquiries and provide exceptional service via online platforms. Assist customers with bookings, modifications, and cancellations to ensure a seamless experience. Collaborate with the marketing team to support promotions and events that enhance guest engagement. Maintain accurate records of interactions and feedback to improve service offerings. Engage in team meetings to share insights and best practices with fellow assistants. Monitor online forums and social media platforms for customer feedback and potential issues. Participate in ongoing training to stay updated on company policies and industry trends. Required and Preferred Qualifications Relevant certification in Customer Service or Hospitality management. Strong communication skills, both written and verbal. Experience working in a team environment; teamwork is essential. Prior experience in customer service or a related field preferred. Familiarity with online booking systems and tools is a plus. 1-2 years of experience in a similar role is preferred but not required. As a part of our team, you will discover numerous growth opportunities to enhance your skills and progress in your career. We cultivate a company culture that values diversity, innovation, and creativity. Enjoy modern workplace benefits, such as flexible hours, remote work options, and opportunities for professional development and training. Our team utilizes a variety of common tools including customer relationship management software and communication platforms to ensure smooth operations. You will be part of a dedicated customer service team, reporting directly to the Customer Service Manager, and collaborating cross-functionally with marketing and operations teams to deliver top-tier experiences for our guests. Fully remote - work from anywhere in United States