Welcome to jobshiring.fresherhiring.in We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
jobshiring.fresherhiring.in does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting jobshiring.fresherhiring.in, and we wish you success in your job search.
We are seeking a Mid-Level Software Development and Testing Engineer with strong experience in Amazon Connect and AWS. The ideal candidate will be skilled in full-stack development (Python, React) and also capable of performing manual testing to validate end-to-end contact center flows. Additionally, this role requires providing support and maintenance for deployed solutions.
ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.
Design & Development
Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
Develop backend services in Python or Node.js.
Develop agent/customer interfaces in React (JavaScript).
Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront).
Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines.
Testing & Quality Engineering
Create and execute manual test cases for Connect flows, APIs, and front-end applications.
Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM).
Track, document, and resolve issues while collaborating with development and DevOps teams.
Ensure test coverage for security, scalability, and cost efficiency.
Support & Maintenance
Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance.
Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
Participate in on-call rotations or scheduled support activities as required.
Requirements
Amazon Connect
AWS Lambda
AWS API Gateway
Amazon Lex
DynamoDB
AWS S3
AWS IAM
AWS CloudWatch
AWS CloudFormation
Q in Connect
AWS Kinesis
AWS Secrets Manager
AWS CloudFront
Python
Node.js
React
JavaScript
Manual Testing
Test Design
Defect Tracking
Preferred Skills
Terraform
GitLab
CI/CD Pipelines
Contact Lens
Amazon Athena
Amazon QuickSight
Salesforce
CRM Integration
Postman
API Testing
Qualifications
Bachelor's degree in Computer Science, Engineering, or related field.
3–6 years of professional experience in software development and testing.
At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
Strong debugging, problem-solving, and collaboration skills.
Ability to balance security, cost-effectiveness, and scalability in solution design.
Experience providing production support or on-call responsibilities preferred
Benefits
Competitive salary
Strong insurance package
Extensive learning and development resources
Simfluent is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, gender, age, religion, identity, or experience. We may use AI-assisted tools to support our recruitment process, but all hiring decisions are made by our human team. Join us in creating innovative data solutions that drive business growth.
