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SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.
Say farewell to the ordinary, and hello to the extraordinary!
Job Description
What you’ll do
We are looking for an experienced Banquets Assistant Manager to join the team at SLS Barcelona. Under the guidance of the Director of Banqueting, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.
Provide warm, sincere and engaging service.
Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
Responsible for the timely, precise and expert execution of all banquets functions
Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator.
Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives.
Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
Ensures departmental adherence to, and awareness of Health & Safety standards
Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
Conduct performance evaluations and provide ongoing training and development opportunities.
Uphold the highest standard of internal and external customer service at all times.
Ensure service is within the standards of SLS Barcelona.
Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
Maintain high staff morale and team spirit within the department.
Performs any and all other tasks as assigned.
Qualifications
What we are looking for...
Degree with emphasis in Hospitality/Restaurants management.
+3 years experience in food and beverage management and, preferably in a luxury hotel setting.
Problem solving & decision making skills; analytical and highly detail oriented.
Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Excellent verbal and written communication skills. Fluent in Spanish and English.
You make people feel good - your team, guests and colleagues alike. You make a positive impact.
You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
You take ownership of important issues, solve problems, and make effective decisions.
You learn quickly and adapt to SLS’s unique culture.
You are humble and open to ideas. We leave our ego at the door and help get things done.
You’re up for doing things differently and trying (almost) everything once.
You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What's in it for you...
The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
