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Corporate & Investment Bank (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo. CIB Chief Operating Office (COO) supports the business seamlessly across all geographic regions by delivering platforms, processes and systems across a wide range of disciplines. This includes business management, strategy & innovation, data transformation, client lifecycle management, and risk management. COOs also align to each business to bring synergy, consistency, and transparency of COO functions specific to each line of business. About this role: Wells Fargo is seeking a Business Relationship Support Specialist to join the Client Delivery team within the Corporate & Investment Bank as a Client Delivery Associate. This is a front office-aligned role providing direct exposure to client engagement, relationship management, and the onboarding and servicing of corporate banking and commercial real estate clients. This position offers the opportunity to build deep expertise in treasury and credit-related products while developing the operational and client management capabilities foundational to success within CIB. This role is hybrid with some in office expectation. Learn more about our career areas and lines of business at wellsfargojobs.com.
Responsibilities
Own day-to-day support and servicing for a portfolio of CIB clients, acting as a key point of contact for onboarding and operational needs
Lead end-to-end onboarding and account opening processes for new client relationships, coordinating across legal, compliance, credit, and operations partners
Partner with Relationship Managers, Global Payments & Liquidity partners, and product teams to deliver a seamless and high-quality client experience
Proactively identify, escalate, and resolve client issues by navigating internal stakeholders and driving timely outcomes
Build and maintain strong working relationships across cross-functional teams to support efficient execution and shared results
Ensure accurate and timely completion of client requests while meeting service level expectations and regulatory requirements
Exercise sound judgment while developing expertise in processes, policies, and compliance frameworks
Identify and implement process improvements leveraging data, automation, and AI-enabled tools to enhance efficiency and client experience
Requirements
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice-to-haves
Bachelor’s degree or equivalent work experience
2+ years of experience in banking, financial services, or client-facing operations roles supporting corporate, institutional, or commercial clients.
Experience supporting client onboarding, KYC, treasury management, credit, or commercial real estate processes
Proven ability to communicate effectively with corporate or institutional clients in a fast-paced, regulated environment
Strong problem-solving skills with the ability to adapt to evolving priorities and business needs
Demonstrated ability to leverage tools, data, and internal networks to navigate challenges and deliver results
Strong organizational and time management skills with high attention to detail and accuracy
Ability to collaborate effectively across teams and organizational levels in a dynamic environment
Experience working with geographically dispersed teams
Advanced Microsoft Office skills (Excel, PowerPoint, Word, and Outlook)
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
