Benefits Call Center Representative

Job Description:

• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits.
• Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts.
• This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.
• You may periodically provide support through outbound calls as well.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers as needed.
• Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements:

• High School Diploma/GED
• Must be 18 years of age.
• Ability to successfully pass a criminal background check.
• Previous customer service and/or call center experienced.
• Previous experience and knowledge of pension plans or DB skill set is ideal
• Proficiency with MS Office and keyboarding
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to solve problems through analysis and ongoing feedback.
• Achieving results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.

Benefits:

• Paid Training and equipment provided.
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Benefits available to you DAY 1