Benefits CSR-(Remote) Pittsburgh, PA

Job details

Join the Kelly® Professional & Industrial Team as a Benefits Customer Service Representative!

Are you passionate about helping others and ready to make a difference from the comfort of your home. Kelly® is hiring Benefits Customer Service Representatives to support a premier client located near Pittsburgh, PA. We\'re with you every step of the way to help your career thrive.

Position: Benefits Customer Service Representative-Virtual/Remote
Location: Must reside within 2 hours of Pittsburgh, PA
Pay Rate:

• $16.50/hour (English only)/$17.25/hour (Fluent in Spanish)
  
  
• Pay Increase after 30 days

Schedule:

• Weekdays only - no weekends!
  
  
• Must be available to work any 8 hr. shift between 8:00 AM and 7:00 PM- shifts drawn at random when assigned*
  
  
• Note: No time-off allowed between August and December

Why You Should Join Us:

• Work remotely or in-office - you choose!
  
  
• Gain valuable experience with a respected organization
  
  
• Receive ongoing support from Kelly® throughout your assignment
  
  
• Access exclusive Kelly Perks, including training, discounts, and more

What You\'ll Do:

As a Benefits Customer Service Representative, you\'ll provide essential support to benefit plan participants, helping them navigate their health, retirement, and insurance options with confidence and care.

Daily Responsibilities:

• Deliver compassionate service via phone, email, and chat
  
  
• Adapt your communication style to meet the needs of each caller
  
  
• Handle sensitive information in compliance with HIPAA and data privacy regulations
  
  
• Accurately document all interactions and case details
  
  
• Resolve issues professionally, even under pressure

What You\'ll Need to Succeed:

• High school diploma or GED required
  
  
• Reliable high-speed internet and a dedicated, quiet workspace
  
  
• Flexible availability - no time-off allowed between August and December
  
  
• Previous customer service experience preferred
  
  
• Excellent attention to detail and strong multitasking abilities
  
  
• Proficiency with Microsoft Office; able to manage multiple systems/windows
  
  
• Typing speed of at least 30 WPM
  
  
• Comfortable working remotely and residing within a 2-hour radius of Pittsburgh

Ready to Take the Next Step?

Don\'t miss this opportunity to grow your skills and support others in a meaningful way. Apply today and discover what\'s next in your career with Kelly®!

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