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Job Summary:
MNC JOBS INFO is seeking motivated and customer-focused Call Center Executives to join our evening shift team in Chennai. This role involves handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
Handle inbound and outbound customer calls professionally and courteously.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues promptly while maintaining a positive attitude.
Maintain detailed records of customer interactions and transactions.
Meet or exceed individual and team performance targets.
Collaborate with other departments to ensure smooth operations and customer satisfaction.
Participate in ongoing training programs to improve product knowledge and communication skills.
Required Skills and Qualifications:
Excellent verbal and written communication skills in English and Tamil.
Strong customer service orientation and interpersonal skills.
Basic computer skills and familiarity with MS Office and CRM software.
Ability to handle multiple tasks efficiently in a fast-paced environment.
High school diploma or equivalent (Bachelors degree preferred).
Experience:
Freshers are welcome to apply.
Previous experience in customer service, call centers, or telemarketing is an added advantage.
Working Hours:
Evening shift (typically 4:00 PM to 10:00 PM, flexible depending on business needs).
Monday to Saturday, with occasional Sunday shifts as per company requirements.
Knowledge, Skills, and Abilities:
Strong problem-solving and decision-making abilities.
Patience, empathy, and active listening skills.
Ability to work under pressure while maintaining quality and accuracy.
Team player with a positive attitude and willingness to learn.
Benefits:
Competitive salary with performance-based incentives.
Flexible working hours suitable for students or part-time candidates.
Training and professional development opportunities.
Friendly and supportive work environment.
Opportunity for career growth within the organization.
Why Join MNC JOBS INFO:
Joining MNC JOBS INFO means being part of a dynamic team where your contributions are valued. You will gain hands-on experience in a professional call center environment, develop your customer service skills, and have opportunities to advance your career in a reputable multinational company.
How to Apply:
Interested candidates can apply online by sending their resume to [email address] or through our official careers portal. Please include Call Center Executive Evening Shift in the subject line. .
