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About the position Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit Health Coaches operate in a structured, high-engagement outreach model utilizing an automated dialer system to connect with members throughout the day. Coaches conduct back-to-back coaching conversations, providing education, support, and motivation to help members progress toward their health goals while following established workflows and documentation standards. Responsibilities • Participating in the following types of telephonic calls Engagement (inbound and outbound)- contacting eligible participants to inform them of the program offering and enroll them in the program • Coaching (inbound and outbound)- providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life • Chase (outbound)- reaching out to members who are enrolled in coaching, but do not have a scheduled call • Coordinate delivery of services and care with other members of a multi-disciplinary care team, including nurses and external vendors. • Support operational aspects of the assigned area to meet the organization's customer requirements, which can include multiple customers. • Adhere to a schedule and caseload to support success and connectivity of member interaction. • Caseloads may be a 11 model or team based. This is determined by the business/client need. • Participate in daily and monthly meetings for updates and to present findings and insight • Note and track the members' progress and efficacy of program Requirements • Completed training from a NBHWC certified training program required • Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.) • Proficiency in computer data entry and Microsoft Office • Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data, for extended periods of time • Ability to work independently and prioritize a moderate workload with minimal supervision • Adaptability to schedule changes on an as-need basis • Ability to multitask with members and operationally with managers and support staff • Hard-wired internet connection is necessary as WIFI is not permitted Nice-to-haves • Active board certification in Wellness Coaching from NBHWC a plus • Experience with using chat to deliver coaching sessions a plus • Experience with benchmarks and contact center metrics preferred, including adherence to schedule • Knowledge ability to quickly learn information around lifestyle related topics such as smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired Benefits • Equal Opportunity Employers
