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• You are customer-focused and enjoy creating a positive and easy shopping experience. • You have a polite, friendly and helpful approach when interacting with customers and colleagues. • You are comfortable working in a fast-paced environment and can remain calm when handling challenging customer situations. • You have good attention to detail and are able to handle payments and transactions accurately. • You are flexible, organized and able to manage multiple tasks while prioritizing effectively. • You take initiative, make decisions within your level of responsibility and know when to escalate issues. • You enjoy working as part of a team and are willing to support and learn from your colleagues. • You are motivated to learn, develop your skills and contribute to IKEA's business and customer experience. • You are comfortable using computers and different tools and systems.
Your responsibilities
• Provide a fast, efficient and friendly checkout experience for customers. • Ensure the checkout area is properly equipped and ready for customers throughout the day. • Accurately scan/register products and process customer payments according to IKEA routines. • Handle cash and payments securely, accurately and responsibly. • Support customers with frequently asked questions and provide appropriate solutions. • Identify and resolve payment-related issues within your authorization level and escalate when required. • Maintain a safe and secure environment for customers and colleagues. • Listen to customer feedback and share relevant information with your manager. • Understand how your actions impact stock accuracy, customer satisfaction and store results. • Contribute to checkout action plans and support the achievement of service targets. • Work closely with other functions and colleagues to improve the overall shopping experience. • Support and share knowledge with colleagues and contribute to a positive team environment. • Look for more effective ways of working while maintaining service quality and controlling costs. • Take responsibility for your own learning and development.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'
