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<p><b>Client Services Representative</b></p><p><b>PayTrace by North - Remote</b></p><p></p><p><i>PayTrace by North. Payment and ACH processing, virtual terminals, and more.</i></p><p></p><p>The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience.</p><p></p><p><b>Please note this is an afternoon shift: 12 pm - 9 pm PT (3 pm - 12 am ET)</b></p><p></p><p></p><p><b>What you'll do:</b></p><ul><li><p>Troubleshoot, diagnose, and resolve technical hardware and software issues.</p><ul><li><p>Research questions/issues using available information and resources.</p></li><li><p>Identify and escalate situations requiring urgent attention.</p></li><li><p>Log all help desk interactions via computerized ticketing system (Team Support).</p></li></ul></li><li><p>Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.</p><ul><li><p>Share information with other team members on how problems or issues were solved, and proactively work with team</p></li></ul></li><li><p>Perform PayTrace product training and product demonstrations to end users.</p></li><li><p>Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.</p></li></ul><p></p><p></p><p><b>What we need from you:</b> </p><ul><li><p>A minimum of one (1) year customer service work experience.</p></li><li><p>High School Diploma or equivalent required. College degree preferred.</p></li><li><p>Competently and confidently interacts with our merchants and sales partners.</p></li><li><p>Problem-solver mindset.</p></li><li><p>Polished written, verbal, and presentation communication skills.</p></li><li><p>Positive team player, group collaborator, and interpersonal communicator.</p></li><li><p>Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.</p></li><li><p>High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).</p></li><li><p>Flexible and eager to learn and work on diverse tasks as needed.</p></li></ul><p></p><p></p><p><b>How to stand out (Preferred):</b></p><ul><li><p>Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI.</p></li></ul><p></p><p></p><p><b>What we offer: </b></p><p></p><p>We offer a comprehensive benefits package that enables our teams to live a <i>life well lived,</i> both personally and professionally. Some of our perks include:</p><p></p><ul><li><p>Medical, Dental, & Vision Coverage</p></li><li><p>Paid Time Off</p></li><li><p>401(k) + Match</p></li><li><p>Mental Health Support & Well-Being Program</p></li><li><p>Paid Maternity & Paternity Leave</p></li><li><p>Education Assistance</p></li><li><p>Company-funded Lifestyle Spending Account</p></li></ul><p></p><p>Hourly Pay Range: $17-$21</p><p>Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process.</p><p></p><p><b>Who we are:</b></p><p>PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service.</p><p></p><p><b>At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.</b></p><p></p><p><i>To learn more about North and our family of companies, visit our website: </i><a href="https://www.north.com/company/about/our-companies-brands" target="_blank" rel="noopener noreferrer"><u><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://www.north.com/company/about/our-companies-brands</span></u></a><i> </i></p>
