Club Manager/Fitness General Manager June 29, 2026
Other Jobs To Apply
No other job posts for this day.
Sales
Ensuring the Duties and Responsibilities of the Senior Brand Ambassador or/and Brand Ambassador and NJM target set for the month are achieved,
Ensuring all activities are completed by the deadline.
Ensuring all sales targets are achieved for the month, Accuracy and completion of MEMBR System, Daily monitoring and spot checking of the activities in MEMBR System,
Review call logs with 5 outbound call script per staff, Primarily in charge of sending out SMS and Email content, Completion of minimum 10 conversations per day with 4 booked appointments and 2 presentations,
Responsible of assigning leads to salesperson, All unassigned leads must be assigned within 24 hours.
Tools : Member System, Call Script, HOP/Reassessment
Daily, weekly and monthly goal setting
strategic planning to ensure targets are hit
Tools: Monthly Business Plan, Member System, Call Script, HOP/Reassessment
Marketing
Ensuring all activities are completed by the deadline under Member System
monthly evaluation of GX classes,
monthly evaluation of endorsers,
localization of national campaigns,
creativity and innovation when implementing marketing activities (Ex.
Welcome
Kit),
acquisition of corporate partnership,
able to identify marketing opportunities (ex. collaterals placement, events participation, etc.),
ensuring marketing collaterals are updated,
using marketing budget efficiently,
competitive analysis.
Operations - Billing Issues And Collection
Ensuring all activities are completed by the deadline under Member System
Generate and finalise billing issue report,
Daily monitoring and spot checking of the activities in billing issue report - ensuring scripts are being followed,
Review SMS and Email content.
Operations - Personal Trainers
Ensuring the Duties and Responsibilities of the Head Coach and NJM target set for the month are achieved.
Ensuring all activities are completed by the deadline.
reviewing all PT agreement forms and ensuring all PT agreement forms must be filed and safekeeping in the office,
weekly 1 on 1 meetings with Head Personal Trainer with complete documentation,
monthly 1 on 1 meetings with Personal Trainer with complete documentation,
strict compliance of staff standard uniform standard and set schedule if there is any.
Operations - Member Engagement
Client complaints and feedbacks
Needs to be addressed within 24 hours and notify ABM immediately,
Quarterly survey,
Service calls
NJM – welcome call for member day after
Non-active members – Monthly
Operations - Defects And Maintenance
Daily completion of club walk through checklist
ensuring overall club cleanliness,
update Maintenance report and able to detect defects,
all repairs and maintenance issues to be addressed within 48 hours and need to be fixed within 30 days.
Control and maintenance of club supplies
Inventory of club supplies,
Control usage of club supplies - janitorial and office supplies,
Ensuring efficient use of electricity and water.
Operations - Accounting Reports
Ensuring all activities are accurate and completed by the deadline.
Sales and PT commission report,
Staff and GX DTR report,
Salary breakdown with the leave forms
Payment Request Form
In charge of completion and sending of EOD reports from previous month to Account Department,
Validate inventory report – physical count,
Government and Institutional requirements.
Cashiering and Banking
Assigned to either AM/PM shift and in charge of completion and sending EOD reports
depositing cash, the following day
sending copy of deposit slip to the accounting department
Setting up reports for the month
DSR
Billing Issue Report
Scorecard
Update booking calendar under MEMBR system
Operations – Manpower
Prepare staff work schedule as per the employment contract
Monthly club launching or team meeting
Managing staff performance
Quarterly Performance evaluation
Employee recognition
Understanding and implementatio
