Customer Careline Support - Petaling Jaya

Kickstart Your Career with an Exciting Opportunity in Customer Service!

Looking for a stable, rewarding, and impactful career? If you’re passionate about assisting customers, solving problems, and making a difference, this is the role for you!

Working Location:

Petaling Jaya – conveniently located near LRT Taman Jaya (easy access via public transport).

WORKING HOURS:

Monday – Sunday (5 working days with 2 rotational off days)

• 8:00AM – 5:00PM
• 9:00AM – 6:00PM
• 10:00AM – 7:00PM

ROLE & RESPONSIBILITIES:

• Customer Assistance – Handle inquiries related to tariffs, usage, accounts, and services.
• Account Management – Assist with reconnections, self-metering, and account updates.
• Billing & Payment Support – Help customers resolve billing, metering, and payment issues.
• Service Requests – Manage auto-debit setups, bill forecasting, and disconnection/reconnection requests.
• Complaint Resolution – Track, monitor, and resolve customer complaints efficiently.

REQUIREMENTS:

• Diploma & Degree holders (must have completed studies with valid certificates).
• Fresh graduates are encouraged to apply.
• Able to join immediately.
• Good communication and customer service skills.

WHY JOIN US?

• Friendly and supportive working environment
• Great opportunity for fresh graduates to gain experience
• Career growth and development opportunities
• Easily accessible location near public transport
• Enhance your communication, problem-solving, and professional skills

Apply now and start your journey towards a rewarding career!

Job Type: Contract

Contract length: 12 months

Pay: RM2,200.00 - RM2,400.00 per month

Benefits

• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person