Customer Service Representative, Inbound

Job Description:

• Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries
• Provide professional, clear, and friendly communication throughout every interaction
• Handle customer questions accurately and route complex or escalated issues to the appropriate team
• Manage high call volume consistently throughout the day while maintaining quality and accuracy
• Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability
• Log all customer interactions accurately and consistently in Tekion CRM
• Maintain clean, up-to-date records across all customer touchpoints
• Handle all inbound calls through the Elevate VoIP system
• Follow communication standards and dealership scripts throughout every interaction
• Send follow-up texts or emails to customers as needed to confirm appointments or share service updates

Requirements:

• Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
• Previous call center or customer service experience, inbound experience strongly preferred
• Comfortable managing high call volume consistently throughout the workday
• Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
• Reliable internet connection, a headset, and a quiet work environment
• Available to work full-time Monday through Friday on US Eastern Time hours
• Calm under pressure, detail-oriented, and professional in all customer interactions
• Experience working with a car dealership or in a vehicle service environment is nice to have
• Familiarity with Elevate VoIP, Xtime, or Tekion CRM
• Experience with inbound call management or appointment scheduling in a service environment is nice to have

Benefits:

• You will be paid in **USD** (bi-monthly: every 15th and 30th)
• **Paid Time Off** in accordance with company policy
• Observance of **Holidays** per company guidelines
• **100% remote setup** so you can work wherever you're most productive
• Stable, full-time role with consistent volume and a clear daily structure
• Be part of a growing automotive group with a high-volume service operation