Customer Services Agent - Contact Centre at Qatar Airways

Qatar Airways, a leading global airline, is renowned for its excellence in the aviation industry. With a commitment to providing unparalleled customer service, Qatar Airways has set the standard for luxury travel. As a Customer Services Agent in the Contact Centre, you will be an integral part of a dynamic team dedicated to delivering exceptional experiences to our valued passengers.

Position: Customer Services Agent - Contact Centre

Job Responsibilities:

• Customer Interaction: Engage with customers via various communication channels, including phone calls, emails, and live chat, to address inquiries, provide assistance, and resolve issues promptly.
• Booking Support: Assist customers in booking flights, managing reservations, and navigating the online booking system.
• Information Dissemination: Furnish accurate and up-to-date information on flight schedules, fares, policies, and other relevant details.
• Issue Resolution: Effectively handle and resolve customer complaints, concerns, and feedback in a professional and customer-centric manner.
• Documentation: Maintain comprehensive and organized records of customer interactions, feedback, and issue resolutions.

Required Skills:

• Communication Skills: Exceptional verbal and written communication skills in English. Fluency in additional languages is an advantage.
• Customer Focus: Demonstrated ability to prioritize customer satisfaction while efficiently managing multiple tasks.
• Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively.
• Adaptability: Ability to adapt to a fast-paced and dynamic work environment.
• Team Collaboration: Work collaboratively with team members and other departments to ensure seamless customer service delivery.
• Technical Proficiency: Familiarity with relevant computer applications and a quick learner of new technologies.

How to Apply:

Interested candidates meeting the specified requirements are invited to apply through the official Qatar Airways career portal by clicking here.

Join Qatar Airways and be part of a team that upholds the highest standards of customer service in the aviation industry. Your dedication and expertise will contribute to the continued success and global reputation of Qatar Airways.