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We are looking for a Email & Chat Process Executive to join our team at The Galaxy Of Electronica. The role offers ₹12,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.
More about this Customer Support Email & Chat Process Executive job
Please go through the FAQs to get all answers related to the given Customer Support Email & Chat Process Executive job
Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role? Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Email & Chat Process Executive role.
How much can you earn in this position? Ans : You can earn between ₹12,000-₹23,000 per month in this Customer Support Email & Chat Process Executive position.
What shift and timings does this job follow? Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
Is this a work from home job? Ans : This is a work from home job and can be done remotely.
How many openings are available for this position? Ans : There are 2 openings available for this position.
Is this job open for all genders? Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
Where is this job located? Ans : This Customer Support Email & Chat Process Executive job is located in Ameerpet, Hyderabad.
Why should you apply for this Customer Support Email & Chat Process Executive job? Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹12,000-₹23,000 per month. This is a Both opportunity and has 2 openings available.
