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Customer Support – Voice, Non-Voice

October 10, 2026

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Job Description:

Respond to customer queries via phone, email, and WhatsApp
Provide clear and structured responses to customer inquiries
Handle customer complaints and resolve issues with empathy
Assist customers with e-commerce-related concerns
Maintain customer records and update internal systems
Support sales and upselling when needed
Participate in a structured training program to enhance customer service skills

Requirements:

Excellent communication skills in English & Tamil (mandatory)
Experience in voice and non-voice customer support preferred
Ability to handle WhatsApp and basic email support
Strong problem-solving and conflict-resolution skills
Knowledge of Microsoft Excel & Word
1 to 2 years of sales experience preferred
Prior experience in e-commerce customer support is an advantage
Quick learner with a basic understanding of e-commerce
Ability to handle customers with empathy and professionalism

Benefits:

3 months of structured training to enhance your skills
Opportunity to work in a fast-growing e-commerce environment
Competitive salary with growth potential
Work with a dynamic and supportive team
Gain valuable experience in customer support & sales

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