Data Center Specialist – Starlink

Job Description:

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network
• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation
• Rack and stack router and server hardware on designated locations around the world
• Install servers and upgrade/replace parts of the servers following MOPs
• Investigate and resolve issues with onsite commercial network and routing hardware
• Improve existing, and create new, training documentation for continuous improvement of team skills
• Coordinate the shipment and logistics of equipment and parts to POP sites
• Executing spare parts strategy to ensure availability and minimize downtime
• Coordinate and perform data center site surveys for potential new POP sites
• Perform wireless validation surveys for VIP events and Global market access support

Requirements:

• High school diploma or equivalency certificate
• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry
• Strong knowledge of standard computer skills: MS Office, Visio, and web applications
• Meticulous attention to detail, standards, and documentation
• Ability to read, understand, and follow MOPs
• Experience working with fiber optics network: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL)
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices)
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers
• A methodical approach to fixing problems and the ability to research solutions independently
• Fluency in languages in addition to English

Benefits:

• Access to comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office