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Responsibilities &
Qualifications The Enterprise Monitoring and Operations Support Lead is responsible for overseeing and optimizing 24/7/365 monitoring operations within a Network Operations Center (NOC) or enterprise IT environment. This role ensures continuous visibility into enterprise systems, rapid incident response, and adherence to operational best practices across data center and monitoring infrastructures. The ideal candidate will lead operational staff, standardize processes, and drive improvements in monitoring capabilities, incident management, and system reliability.
REQUIRED QUALIFICATIONS
Experience
5+ years of relevant experience in enterprise monitoring, NOC operations, or IT operations management
Familiarity with DevOps/Agile methodologies and ITIL-based service management processes. Strong troubleshooting skills and experience providing Tier 3 technical support in enterprise environments.
Engineers that research, designs, develop, run tests, and evaluate computer hardware such as computer chips, circuit boards, computer systems, keyboards, modems, printers, and other related equipment. These individuals collaborate with software engineers and scientists to support the components used in the design of the products. In addition, individual can work on their own with little guidance.
They can work with individuals to resolve issues and can perform initial debugging to identify issues with the design/proposed design. Education
Bachelor’s degree in Information Technology, Engineering, Computer Science, or related field
Clearance
Must be eligible for a Public Trust (NRC IT-1).
Key Responsibilities
Operations & Monitoring Leadership
Manage and oversee 24/7/365 operations staff, ensuring adequate staffing, scheduling, and shift coverage.
Lead daily monitoring operations to ensure continuous visibility into enterprise systems, infrastructure, and services.
Provide leadership, guidance, and performance oversight to operations personnel.
Process Development & Standardization
Develop, implement, and enforce Standard Operating Procedures (SOPs) and runbooks to standardize and streamline NOC operations.
Continuously evaluate and improve operational workflows to increase efficiency and consistency.
Ensure alignment with industry best practices and organizational policies.
Enterprise Monitoring Tools Management
Implement, configure, and maintain enterprise monitoring tools to ensure full coverage of infrastructure and services.
Ensure monitoring accuracy, relevance, and effectiveness of alerts, alarms, and dashboards.
Optimize monitoring systems to reduce false positives and improve incident detection.
Incident Management
Lead the detection, declaration, escalation, and resolution of major incidents impacting enterprise services.
Coordinate cross-functional teams during incident response to minimize downtime and service disruption.
Conduct post-incident reviews and implement corrective actions to prevent recurrence.
Data Center & Infrastructure Best Practices
Recommend and enforce best practices related to data center operations, including:
Power and environmental controls
Cabling standards and organization
Equipment layout and optimization
Ensure compliance with operational and infrastructure standards.
Audit & Compliance Support
Support and respond to Federal and internal audits, including:
Property accountability
Data center optimization initiatives
Information assurance (IA) requirements
Physical security controls
Maintain documentation and evidence to support audit readiness.
Documentation & Reporting
Develop and maintain comprehensive technical documentation, including:
Rack elevation diagrams
Network diagrams
Wiring diagrams
Monitoring impact maps
Create training materials and operational reports for both technical staff and leadership.
Provide metrics and reporting on system performance, incidents, and operational effectiveness.
Project Management
Plan, coordinate, and execute operational and technical projects.
Ensure projects are completed on schedule and within budget constraints.
Collaborate with stakeholders to prioritize initiatives and deliver results.
Overview
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Rockville, MD
Type of environment: Office
Noise level: Medium
Work sched
