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Experienced Full Stack Customer Service Representative – Medicaid Member Support – Remote Call Center
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Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join careerzynith's dynamic team as a Remote Call Center Customer Service Representative, supporting the Medicaid Member Support program for the State of Iowa.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our dedicated team of experts delivers mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. At careerzynith, we value individuality, creativity, and a commitment to excellence. We're a company that appreciates new ideas and encourages our associates to grow and develop in their careers.
**Job Highlights**
Location:** Remote
Position:** Remote Call Center Customer Service Representative III
Start Date:** Immediate openings available
Compensation:** A competitive salary
Benefits:** Full-time position with full benefits, including paid training, equipment provided, and a comprehensive benefits package
**About the Role**
As a Remote Call Center Customer Service Representative, you will play a critical role in supporting Iowa Medicaid Program Recipients and Affiliates. You will act as an escalation point for inquiries, provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, and accurately document enrollment requests and status changes. You will also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Key Responsibilities:**
Act as an escalation point for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements:**
Basic understanding of a call center environment in a customer service role and quality monitoring processes
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
Ability to problem solve through analysis and ongoing feedback
Achieve results through knowledge, empathy, and commitment
Ability to work with people of diverse backgrounds
High School diploma or GED
Background required
Must reside within 1 hour driving distance from Des Moines, IA
**Those Successful in this Role:**
Ability to problem solve through analysis and ongoing feedback
Achieve results through knowledge, empathy, and commitment
Ability to work with people of diverse backgrounds
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Ability to understand and utilize policy
Excellent customer service skills
Excellent phone etiquette skills
Reliable internet access
**Work Environment and Company Culture:**
careerzynith is committed to creating a positive, employee-friendly culture that values individuality and creativity.
Our team is dedicated to delivering exceptional outcomes for our clients and the millions of people who count on us.
We offer a comprehensive benefits package, including paid training, equipment provided, and a competitive salary.
Our remote work environment allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life.
**Career Growth Opportunities and Learning Benefits:**
careerzynith is committed to the growth and development of our associates.
We offer a range of training programs and opportunities for advancement, including mentorship and coaching.
Our team is dedicated to helping you achieve your career goals and aspirations.
**Compensation, Perks, and Benefits:**
Competitive salary
Paid training
Equipment provided
Comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays,
