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Female Chat Support Executive - Day Shift, Remote Job in Chennai
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Job Summary
MNC JOBS INFO is looking for a dedicated and detail-oriented Female Chat Support Executive to join our dynamic remote team. In this role, you will be the first point of contact for customers via live chat, providing timely and accurate assistance regarding inquiries, services, and support requests. This is a fantastic opportunity for women seeking a stable, work-from-home position with daytime hours and a supportive environment.
Key Responsibilities
Respond to customer queries promptly via live chat with professionalism and empathy
Resolve issues or redirect inquiries to appropriate departments for escalation
Maintain records of customer interactions and document procedures accurately
Meet daily targets related to response time, quality, and customer satisfaction
Collaborate with internal teams to ensure prompt and consistent communication
Provide follow-up to ensure full resolution of customer concerns
Attend virtual training and performance meetings as scheduled
Required Skills and Qualifications
Excellent written communication skills in English
Strong interpersonal skills and a customer-centric attitude
Ability to type quickly and accurately (minimum 35 WPM)
Comfortable using computers and various chat or CRM tools
Ability to multitask and manage time efficiently in a remote setting
Must be self-motivated and able to work independently with minimal supervision
Experience
Freshers are welcome to apply
Prior experience in chat support, customer service, or a BPO environment is a plus
Working Hours
Day Shift Only
9:00 AM – 6:00 PM IST, Monday to Saturday
Sunday Off
Knowledge, Skills, and Abilities
Proficiency in English grammar and vocabulary
Familiarity with customer service software (e.g., Zendesk, Freshchat) is desirable
Basic troubleshooting knowledge for customer queries
Strong organizational and problem-solving skills
A calm and composed demeanor in handling high-pressure situations
Benefits
Work-from-home flexibility
Fixed day shift with work-life balance
Paid training and development opportunities
Career growth pathways within the organization
Supportive and inclusive remote work environment
Performance-based incentives and rewards
Why Join MNC JOBS INFO?
At MNC JOBS INFO, we are committed to empowering women through flexible remote career opportunities. We value professionalism, collaboration, and innovation. As part of our team, you will work in a positive environment that promotes skill development, recognition, and long-term career growth. Join us and make a meaningful impact from the comfort of your home.
How to Apply
If you are ready to start your career in chat support with a reliable company that values your work and well-being, we encourage you to apply now!
To apply: Send your updated resume with the subject line Application for Female Chat Support Executive – Chennai to us.
