Welcome to jobshiring.fresherhiring.in We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
jobshiring.fresherhiring.in does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting jobshiring.fresherhiring.in, and we wish you success in your job search.
Houston Skilled Consultancy, in partnership with Flipkart, is currently hiring enthusiastic and career-driven freshers for Voice and Non-Voice Process roles. This is an excellent opportunity for candidates who wish to kick-start their career in customer service and operations with one of Indias leading e-commerce giants. The role requires effective communication, a problem-solving mindset, and a commitment to providing exceptional customer experiences.
Key Responsibilities
Respond to customer queries via voice calls (inbound/outbound) and non-voice channels (chat/email).
Assist users with order tracking, refunds, cancellations, and product-related queries.
Maintain a high level of professionalism and empathy when dealing with customers.
Record and update accurate information in customer interaction databases.
Collaborate with team leaders to resolve escalated issues effectively.
Meet daily/weekly/monthly performance and quality benchmarks.
Required Skills and Qualifications
Excellent verbal and written communication skills in English and/or Hindi.
Basic computer knowledge and typing skills.
Ability to handle customer complaints and resolve issues efficiently.
Willingness to work in a fast-paced, target-driven environment.
Positive attitude, adaptability, and a willingness to learn.
Experience
Freshers are welcome.
Prior experience in BPO, customer service, or voice/non-voice process is a plus but not mandatory.
Working Hours
Rotational shifts (Day and Night)
6 days working with 1 weekly off
Flexible shift timings may be required during peak seasons.
Knowledge, Skills, and Abilities
Basic understanding of e-commerce customer support operations.
Ability to multitask and prioritize workload under pressure.
Strong interpersonal skills and customer-centric approach.
Problem-solving and critical thinking ability.
Familiarity with CRM tools or ticketing systems is an advantage.
Benefits
Competitive salary package and performance incentives.
Paid training and onboarding.
Career growth and internal promotion opportunities.
Health insurance and employee wellness programs.
Friendly, inclusive, and dynamic workplace culture.
Why Join Us
Joining Flipkart through Houston Skilled Consultancy offers you the opportunity to be a part of Indias most trusted online retail brand. Whether you are just starting your career or looking for the right platform to grow, this role provides the tools, mentorship, and environment to help you succeed. Learn, grow, and build your future with a customer-first organization that values innovation, dedication, and passion.
