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[Hiring] Customer Care II @Guardian Life Insurance
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Role Description
Please Note: This position will be remote-based.
Customer Care Agent - Starting pay rate is $18.00 per hour ($37,440) with a 3% annual bonus target.
In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.
At Guardian we foster a team culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards.”
You are:
A consummate professional with excellent verbal and written communication skills.
Self-motivated and goal-oriented.
Thriving in a fast-paced environment where best-in-class customer service is your standard.
Patient, empathetic, detail-oriented, and able to work well independently in a team setting.
A tech-savvy problem solver who treats customers with compassion and care.
You have:
High School Diploma.
Associate Degree or bachelor’s degree preferred.
Experience in a service-related industry.
Minimum internet speed of 50/25 Mbps.
Private and secure workspace free from interruptions.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time management and organizational skills.
Great active listening skills.
Exceptional interpersonal and rapport-building skills.
You will:
Serve as a company ambassador by delivering exceptional customer service in the contact center.
Collaborate across teams to solve customer issues and provide product support.
Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
Contribute in an ever-evolving work environment, where everyone’s ideas matter.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Develop in-depth knowledge of a company’s products and/or services.
Qualifications
High School Diploma.
Associate Degree or bachelor’s degree preferred.
Experience in a service-related industry.
Minimum internet speed of 50/25 Mbps.
Private and secure workspace free from interruptions.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time management and organizational skills.
Great active listening skills.
Exceptional interpersonal and rapport-building skills.
Requirements
Serve as a company ambassador by delivering exceptional customer service in the contact center.
Collaborate across teams to solve customer issues and provide product support.
Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
Contribute in an ever-evolving work environment, where everyone’s ideas matter.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support.
Develop in-depth knowledge of a company’s products and/or services.
Benefits
Meaningful and challenging work opportunities to accelerate technology and innovation in a secure and compliant way.
Competitive compensation.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with match.
Tuition assistance, paid parental leave and backup family care.
Dynamic, modern work environments that promote collaboration and creativity.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
