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Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!
Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules.
Key job responsibilities
Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right
Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during Blink’s critical launches and support events
Working across the customer service spectrum to ensure a consistent and highest-quality level of support
Developing detailed knowledge about specific product lines and features
Driving projects that improve support-related processes
Supporting Blink Subscription service
A day in the life: As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
Qualifications
2+ years of customer service experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience with Microsoft Office products and applications
2+ years of technical support experience
2+ years of supporting and maintaining a corporate network environment experience
Experience in managing firewalls, or experience in Linux and Networking protocols
Experience providing technical support for mobile devices (iOS, Android)
Experience working independently with minimal supervision
Speak, write, and read fluently in German
Requirements
Experience troubleshooting and debugging technical systems, or experience working with customers with a passion for delivering exceptional service and experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience troubleshooting and documenting findings
Experience in oral and written communication
Experience working in a fast-paced work environment
Experience using CRM tools
Benefits
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
