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Inside Sales and Customer Support - Service Department
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Inside Sales & Customer Support – Service Department Location: Baltimore, MD (In-Person or Hybrid) Company: Four Twelve Roofing
About Us Four Twelve Roofing is an award-winning construction company based in Baltimore, MD. We specialize in roofing, exteriors, and service work for residential and commercial properties. With a focus on quality, speed, and customer satisfaction, we’ve built a reputation as one of the fastest-growing roofing companies in the country. We’re looking for a driven, tech-savvy inside sales professional to help scale our service department.
Position Overview We are hiring an Inside Sales & Customer Support Representative to drive new business and provide high-touch support for our service division. You will speak directly with residential homeowners and commercial property owners to understand their needs, propose service solutions, and coordinate next steps. This is a fast-paced role that blends sales, customer communication, and light tech use—ideal for someone who enjoys taking initiative, hitting goals, and helping build something from the ground up.
Key Responsibilities
Make outbound and take inbound calls with residential and commercial clients to pitch service offerings (roof repairs, maintenance, etc.)
Qualify leads and close service opportunities over the phone or by coordinating with field staff
Use our CRM (AccuLynx), email, and scheduling software to manage follow-ups, appointments, and proposals
Build relationships with repeat clients and grow long-term accounts
Assist with quoting, scheduling, and internal coordination of service calls
Track performance metrics, follow up on unclosed leads, and contribute to team sales targets
What We’re Looking For
2+ years of inside sales or customer support experience, ideally in construction, roofing, home services, or similar
Comfortable pitching on the phone and working with CRM and project management tools
Strong communication skills – able to earn trust quickly and close business
Energetic, fast-paced personality with a focus on results
Detail-oriented and organized in a high-volume environment
Tech-savvy – able to navigate and adapt to cloud-based tools and systems
Passion for building business units and improving processes
Preferred Experience
Experience in the roofing or exterior trades
Familiarity with AccuLynx, JobNimbus, or similar construction CRMs
Prior success working in an early-stage or scaling team environment
Compensation & Benefits
Competitive base salary + commission
PTO, 401(k) with 6% match
Growth opportunity within a rapidly expanding team
Training and mentorship from company leadership
High-impact role with visibility and advancement potential
