Japanese Technical Troubleshooting Agent - Bilingual Support

Responsibilities:- Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

• Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standards
• Uses existing knowledge base to provide a customer facing root cause assessment.
• Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Can read and write in Japanese (preferably fluent, certification is a plus)
• Fresh grad welcome preferably with GWS skill and experience
• Work experience in customer support non-vice is a plus
• Platforms - Open to learning and will be trained in Google Workspace.
• Google workspace knowledge or certification is a plus