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Logistics Executive – E-commerce Job Location: Karol Bagh, Delhi Experience: 3–4 Years Employment Type: Full-Time Job Summary We are looking for an experienced Logistics Executive with strong hands-on experience in E-commerce order processing and logistics operations. The candidate will be responsible for managing daily orders, dispatches, courier coordination, shipment tracking, and customer queries related to deliveries. Key Responsibilities - Manage and process daily e-commerce orders from order receipt to final delivery. - Verify orders, prepare shipments, and ensure timely dispatch. - Handle end-to-end order processing through Shiprocket. - Coordinate with multiple courier partners for smooth shipment movement. - Track all shipments and proactively follow up on delayed, undelivered, or RTO orders. - Update order and shipment status accurately in the system. - Handle customer queries related to order status, dispatch, delivery, delays, cancellations, and returns. - Coordinate with courier companies regarding delivery issues and escalations. - Manage RTO, returns, re-shipments, and undelivered orders. - Maintain daily logistics and dispatch reports. - Coordinate with warehouse/packing teams to ensure orders are dispatched within defined timelines. - Monitor courier performance and identify recurring delivery issues. - Ensure accurate documentation and proper maintenance of logistics records. - Support smooth day-to-day e-commerce logistics operations. Required Skills & Experience - 3–4 years of relevant experience in E-commerce Logistics / Order Management. - Mandatory hands-on experience with Shiprocket. - Good understanding of e-commerce order processing and courier operations. - Experience working with multiple courier partners. - Strong knowledge of shipment tracking, RTO, returns, and delivery management. - Good communication and customer-handling skills. - Strong follow-up and coordination abilities. - Good working knowledge of MS Excel/Google Sheets. - Ability to manage multiple orders and logistics activities on a daily basis. - Should be organized, responsible, and detail-oriented. Preferred Candidate Candidates who have worked with an e-commerce brand, D2C company, online retail business, or marketplace-based business will be preferred. Key Performance Areas - Timely and accurate order dispatch - Shipment tracking and delivery follow-up - Reduction in RTO and delayed shipments - Effective courier coordination - Timely resolution of customer delivery queries - Accurate logistics reporting and order-status management
