Malabar Gold Jewellery Job: Retail Sales Officer - Bareilly

Responsibilities:

• To achieve the individual sales target and execute the companys strategies 
• To enhance the stores profit. 
• Greet and receive customers in a welcoming manner, engage with them to understand their requirements. 
• Direct customers by escorting them to counters, introducing various products, and influencing customers’ buying decisions. 
• Drive sales through the engagement of customers through suggestive selling by building their confidence. 
• Conduct remote selling activities (sales through video calls, etc.) as and when requested by superiors in order to maximize customer reach. 
• Perform priority selling in case of aged stock in order to minimize the same by keeping customer satisfaction intact. 
• Perform cross selling/cross promotion to HNI Customers by introducing them to all product categories of Malabar Gold & Diamonds. 
• Understand & handle queries and complaints of the customer and address them with the right solution. 
• Provide excellent customer service, educate customers on benefits – Malabar Promises and product details (e.g., product name, features, making charge, stone charge, etc.) to ensure customer delight in each sale. 
• Pack products in front of the CCTV camera for orders received through online channels in order to maintain security protocol. 
• Receive customer returns after purchase and Old Gold by cross checking the terms and conditions and performing the necessary quality checks. 
• Gather feedback from customers or prospects and share it with the Manager for business improvement. 
• Ensure the accurate entry of customer details (e.g., name, address, date of birth, etc.,) after purchase to keep an accurate database of the customers. 
• Check for accuracy of the product details, weight, invoice after the sale in order to provide the customer with the right product and its details. 

Schemes 

• Inform the customers on special offers and take steps to enroll maximum customers in various schemes. 
• Support customers in the scheme opening process and help with customer purchase against scheme balance
• Create Advance customer profiles in the system and facilitate the enhancement of advances by the customers. 

Customer Order Management 

Coordinate the order placement of customer orders to respective SCM/MBMG via OMS software in order to ensure on time deliver

Experience:

Only Jewellery Experience Required Experience-1-7 yr 

Age Up to-37 yr