Manager, Consulting – Central/East

Job Description:

• Lead a regional delivery team through the transition from effort-based implementation to value-driven, AI-centered advisory services
• Interview, hire, and develop consultants with strategic, stakeholder-alignment, AI, and adoption-focused skills
• Foster experimentation with AI solutions and adapt delivery approaches
• Partner with Sales and GTM leaders to drive regional services bookings, train partners, and support account expansion
• Engage customers, identify evolving needs, shape future service offerings, and handle customer escalations
• Maintain a billable target for strategic project involvement
• Own team fiscal health, KPIs, performance visibility, and PSA data accuracy
• Operationalize the AI-Native Professional Services model and modernize tools and methodologies
• Translate company objectives and industry trends into actionable team priorities
• Partner with the Resource Management Office to balance workloads and match consultant capacity to opportunities
• Perform other duties as assigned

Requirements:

• 7+ years of experience in SaaS Professional Services, with a proven track record of navigating business pivots or disruptive technology shifts
• Ability to formulate positions on industry trends and anticipate how AI and technology developments will impact customer needs
• 2+ years leading high-performing teams of individual contributors, formally or as a project manager
• Experience designing, selling, and delivering solutions in a SaaS Professional Services environment
• High emotional intelligence and change leadership
• Excellent client management skills in pre- and post-sales environments
• Proven track record of building influential relationships with sales and customer success partners
• Proficiency in frameworks for developing insights into customer organizations and coaching sophisticated problem-solving techniques
• Experience applying change management, business process optimization, and AI strategies
• Willing to travel periodically, up to 40%
• Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years)

Benefits:

• Employer subsidized medical/vision and dental coverage for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)
• Market competitive incentive opportunity