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Asana is seeking an experienced, people-centric Manager, Customer Enablement to lead a high-performing team of Customer Enablement Managers (CEMs) reporting to the Head of Customer Enablement within Professional Services. Our Professional Services organization helps customers adopt Asana not just as a tool, but as a strategic operating model. The Customer Enablement team plays a critical role in driving adoption, engagement, and long-term value by delivering strategic, outcome-driven enablement as part of Asana’s Foundational Service Plans (FSP). In this role, you will lead a team responsible for delivering enablement across enterprise customers, ensuring high-quality execution against FSP commitments, and evolving how enablement is deployed in partnership with Customer Success, Sales, and other Services teams. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
Responsibilities
Lead, coach, and develop a team of Customer Enablement Managers supporting enterprise customers across the AMER/EMEA region within Foundational Service Plans
Ensure consistent, high-quality delivery of enablement services tied to FSP entitlements, including workflow consultations, training programs, and scalable enablement initiatives
Own regional delivery health and execution by managing team capacity, prioritization, and escalations across a portfolio of FSP customers
Partner closely with Customer Success, Sales, Implementation Managers, and Professional Services leadership to align enablement strategy with account goals, renewal motions, and expansion opportunities
Coach CEMs on strategic advisory skills, including executive-level conversations, enablement planning, outcome definition, and renewal-aligned storytelling
Operationalize enablement programs and frameworks to improve consistency, efficiency, and customer impact across AMER
Track and review success metrics related to adoption, engagement, FSP utilization, and renewal influence, reinforcing accountability and continuous improvement
Provide feedback and insights to leadership to inform the evolution of FSP packaging, enablement motions, and delivery models
Foster a strong team culture centered on customer impact, inclusion, learning, and collaboration within the broader Professional Services organization
Requirements
3+ years of experience managing and coaching customer-facing teams in Customer Enablement, Professional Services, Customer Success, Consulting, or similar roles
8+ years of experience in enablement, customer success, program management, consulting, or learning and delivery, ideally in a SaaS or enterprise software environment
Demonstrated success leading teams that deliver structured, outcome-driven customer engagements within a defined services model
Strong operational mindset with experience balancing people leadership, delivery execution, and regional capacity planning
Comfort operating within defined service plans and entitlements while still driving flexibility and customer impact
Ability to influence cross-functional partners and align stakeholders around enablement priorities and customer outcomes
Passion for developing talent, building inclusive teams, and raising the bar for enablement as a core Professional Services capability
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
