Manager, User Adoption & Engagement

## About the Role You will be embedded in the product and delivery team, working closely with engineering leads, product managers, and client-facing teams. You will interface regularly with senior stakeholders — both internal and at client organizations — to ensure programs are defined, tracked, and delivered with precision. ## Key Responsibilities - Own the full program lifecycle: requirements gathering, sprint planning, milestone tracking, risk management, and release coordination - Work with engineering teams to translate business requirements into detailed technical specifications, user stories, and acceptance criteria - Drive system integrations with enterprise clients — APIs, SSO, MDM, DLP, and enterprise infrastructure components - Manage technical onboarding for enterprise deployments, ensuring smooth configuration, data migration, and go-live execution - Identify technical bottlenecks, escalate risks proactively, and drive resolution across cross-functional teams - Maintain program dashboards, technical documentation, integration runbooks, and delivery trackers - Collaborate with QA to define test plans, oversee UAT cycles, and ensure quality gates are met before release - Act as the single point of contact for assigned enterprise accounts post-deployment, managing stakeholder communications and escalations - Coordinate with client CIOs, CISOs, and IT teams to align on timelines, scope changes, and delivery expectations - Support the business team in scoping new client requirements, estimating delivery effort, and contributing to proposals - Contribute to client health reviews, ensuring measurable outcomes and long-term retention ## Requirements - 5 -6 years of experience as a Business Analyst, Program Manager, or Technical Project Manager — preferably in a SaaS, enterprise tech, or consulting environment - Prior experience in a BA or PM role is essential — you must have owned requirements, written specs, and managed delivery timelines - Strong understanding of enterprise technology environments: APIs, integrations, cloud infrastructure, security protocols, and enterprise IT workflows - Proficiency with program management tools (Jira, Confluence, Asana, or equivalents) and documentation practices - Exceptional written and verbal communication skills — you must be equally comfortable writing a technical specification and presenting a program update to a CXO - Ability to distil complex technical topics into clear, structured language for both technical and non-technical audiences - High ownership mindset — you notice what needs doing and you do it without being told ## Preferred Qualifications - MBA or engineering degree from a reputed institution preferred; equivalent demonstrated capability will be considered ## What We Offer Market-rate compensation. In 5-6 years in this role, you will have delivered complex technology programs across India’s largest enterprises, built a credible technical and commercial track record, and developed relationships that most professionals take a decade to form. You will gain deep expertise at the intersection of enterprise technology and program delivery, develop a strong CXO-level network, and grow into a role with significant scope and influence. For those who perform exceptionally, there will be an opportunity to participate in meaningful wealth creation. ## Location & Work Mode Mumbai, onsite.