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Night Shift Customer Service Advisor (Remote)

October 12, 2026

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based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by helping with onboarding, payroll processing, tax issues, and general platform guidance.

As a Payroll and Customer Support Representative , you will serve as a key contact for our partners, assisting them with platform-related questions and U.You’ll be responsible for resolving support tickets, guiding users through complex tasks, and escalating technical issues to our DevOps team when needed.

Respond to partner support tickets related to:

Payroll processing

S. tax filings

Troubleshoot issues, resolve inquiries, and escalate to DevOps if necessary

S. payroll and employment regulations

Support new partner onboarding and setup processes

S. tax and payroll laws

✅ 5+ years of experience in U.S. payroll operations or support

S. payroll tax regulations (federal, state, local)
Excellent English communication skills (written and verbal)
Ability to work night shifts (U.Experience with Worklio or similar HRIS/payroll platforms (e.g., Experience supporting SaaS or PEO platforms

Competitive USD-based salary

Remote work flexibility

Training on our platform and systems

Long-term career potential in HR/payroll tech

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