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As a Assistant Team Leader you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to manage the team and ensure production and quality targets are met as per company requirement. You are responsible for identifying issues and alerting the appropriate parties before these issues are identified by the client. Your job is to enhance and expand the capacity of your team members, allowing Prochant to expand the scope of its teams to include a much larger client base.
Knowledge Skills and Abilities:
Exceptional verbal, interpersonal, and written communication skills.
Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities.
Professional presentation skills and confidence when speaking.
Exceptional problem-solving skills to analyse issues and identify potential liabilities.
Strong leadership skills to promote personal and professional development and teamwork.
Ability to maintain strong professional relationships with internal teams and management.
Consistent demonstration of a professional, positive attitude.
A strong, working understanding of computers and an ability to self-troubleshoot simple issues.
Essential Functions:
Designated on paper as Acting Team Leader/Group Leader/Group Coordinator must be at least 1-years
Production Monitoring overall responsibility for monitoring daily production for assigned clients and updating the Connect Portal with this information. Production Continuity ensure that key processes are completed daily. Tracking Daily production ensure the allocation goes smooth .
Review Reports review key reports for accuracy and quality. These reports include: Production log (Target Vs. Achieved), Your analysis should be well documented for reference.
Daily Standing Meeting Prepare respective report for daily meeting, reporting results and associated red flags. Always bring proposed solutions when reporting these issues.
Allocation of work Prepare downloads of respective process and allocate the work to the subordinates and ensure a smooth flow of production.
Quality Assurance Overall responsible for the quality of the team for all Day process.
Month End overall responsibility for ensuring that month end procedures like Client invoicing reports and month end closing reports are maintained in timely manner .
