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Job Description • Make an average of 50 outbound calls per hour using an automatic dialer system • Offer, explain, and schedule free in-home or virtual health evaluations with providers • Follow 20+ approved scripts and respond persuasively to rebuttals • Present a positive, professional, high-reputed company approach to clients, members, and team members • Meet department goals, including 300–400 outbound dials per day, 25 appointments per day, attendance adherence, and quality targets • Adjust, reschedule, and cancel appointments with members and contracted providers • Monitor appointments, calls, reputed company time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer side-by-side coaching as needed • Follow HIPAA and security and privacy guidelines when handling protected health information • Report to a Member Engagement Manager Requirements • High School Diploma or equivalent is preferred • 1+ year call center experience OR 2+ years general work experience required • Previous outbound call center or high volume experience in a metrics-driven environment is preferred • Experience with an auto dialer and/or using scripts is preferred • Desire to work in an efficient, results-oriented outbound call center environment • Persuasive ability to rebuttal while treating health plan members with professional courtesy • Good communication skills; friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and ability to use multiple systems simultaneously while making calls • Successful completion of a background check is required • Must be located within the reputed company United States • Home internet requirements 100 Mbps download, 10 Mbps upload, latency/ping under 60 ms • Must provide own workspace furniture and ensure a quiet workspace Benefits • Competitive benefits • Paid time off (PTO) • Tuition reimbursement • Medical, dental, and vision plans; insurance starts the 1st of each month after the start date • Bi-weekly pay • Monthly commission bonus potential • 401(k) • Employee stock purchase program • Employee discount programs • Comprehensive benefits package supporting physical, emotional, and financial well-being • Retirement savings options • Wellness programs • Company-provided equipment (keyboard, monitor, computer, headset, etc.) • Ongoing application acceptance • Consideration of qualified applicants with arrest or conviction records in accordance with federal, state, and local laws Apply tot his job Apply To this Job
