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Part Time Community Support Team Member (Call Center Representative)
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CAMS is in search of an individual who is seasoned in the customer service industry to work as a part time call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.
This position is a work from home role as long as you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite.
Overview
PT : Mon 8:30-5pm, Tues-Thurs 12-5pm and Friday 10-3 = 28 hours per week
There is a productivity bonus offered which equals $40.00 every 2 weeks if call center metrics are met
The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved
Responsibilities
Maintain superior customer service levels and productivity according to company standards
Provide prompt, courteous service to all external and internal customers
Effectively handle inbound customer service calls
Make notes/send emails to record customer interactions in a professional manner
Apply critical thinking and problem-solving skills to customer concerns
Operate in a fast-paced environment using telephone software and custom computer programs
Identify and resolve a wide variety of customer service issues related to property management
Perform other duties as it relates to client services process and procedures
Requirements
Must have the ability to thrive in a team environment
Excellent customer service skills
Ability to multi-task
Demonstrated ability to communicate effectively
Proficient in reputed company Office applications (Word, Excel, Outlook, etc.)
Strong problem-solving skills
Excellent organizational skills
At least 1 year of customer service experience, preferably in an inbound call center environment
Desire to learn about the property management industry
Preferred Experience
Bilingual in Spanish/English is a plus
Benefits
Paid Time Off
Company Paid Holidays
Comprehensive medical, dental, and vision plans are available
401(k)
Life Insurance
Short-term Disability
Long-term Disability
Accident coverage
Critical Illness coverage
Employee Assistance Program
1+ year inbound customer service experience, strong communication, multitasking, reputed company Office proficiency, problem-solving, and teamwork.
Key Responsibilities
handling calls
resolving issues
documenting interactions
Skills & Tools
reputed company Word, reputed company Excel, reputed company Outlook
Job Details
Category: Customer Service
Seniority: Entry Level
Commitment: Part Time
Workplace: Remote — Wilmington or North Carolina or South Carolina
Salary: USD 31,200 – 31,200 / year
Languages: English
Benefits
Retirement plan
About CAMS
A company providing call center and client services support for property management operations. — Industry: Consulting Services
