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Principal Nodal Officer

October 13, 2026

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What you will do:

Act as the primary liaison between the NBFC and the Reserve Bank of India (RBI) Ombudsman, ensuring timely and accurate responses to all queries and complaints.

Oversee the end-to-end grievance redressal process, ensuring resolution within prescribed timelines and in line with RBI guidelines.

Maintain and update regulatory compliance records, including complaint registers, audit trails, and periodic reports.

Coordinate with internal departmentsoperations, legal, compliance, and customer serviceto investigate and resolve escalated cases.

Monitor complaint trends to identify systemic issues and recommend process improvements to prevent recurrence.

Conduct periodic training sessions for staff on grievance handling, regulatory updates, and customer communication best practices.

Prepare and submit quarterly and annual compliance reports to the RBI and other relevant authorities.

What You'll Bring

45 years of experience in compliance, legal, audit, or regulatory affairspreferably in NBFCs, banks, or fintech companies.

Proven experience in direct liaison with regulators such as RBI, SEBI, or IRDAI.

Strong understanding of RBI’s Ombudsman Scheme and NBFC grievance redressal guidelines.

Excellent communication and negotiation skills, with the ability to handle sensitive customer issues tactfully.

Strong organisational skills and attention to detail, with the ability to manage multiple cases simultaneously.

Send resume at hr@ffspl.com

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