Welcome to jobshiring.fresherhiring.in We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
jobshiring.fresherhiring.in does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting jobshiring.fresherhiring.in, and we wish you success in your job search.
Reliance Jio Infocomm Limited (RJIL) has invited online applications for the post of Jio Customer Associate. This is a work from home job where the associate will mainly help existing and new Jio subscribers with recharge plans, service queries, and day-to-day support to the account.
This is an opportunity for both male and female candidates. 10th, 12th, or equivalent candidates can apply for this opportunity. Freshers and candidates with prior customer service experience can apply. Associates will work in customer-facing roles remotely and will mainly handle queries over the phone. They will be required to log queries, track resolutions, and update user records accurately in Jio’s internal customer management system.
Job Description:
Field
Description
Company
Reliance Jio Infocomm Limited (RJIL)
Position
Jio Associate Customer
Employment Type
Full Time
Work Mode
Remote (Work from Home)
Location
Remote (Indien)
Certification
10th Pass, 12th Pass, Graduate Degree
Experience
Freshers and experienced candidates can apply
Application Mode
Online
Job duties:
Make & Receive Calls from Existing & New Jio Customers
Jio Recharge Plans and Offers – Full Details of Latest Offers
Help customers with service requests and recharge problems
Provide details of new Jio SIM connections and services offered
Answer customer questions about products, plans, and billing.
Log and update customer interactions in the internal database accurately
Adhere to company communication standards and escalation procedures during calls
Deliver great service time after time in every customer interaction
Internal training to keep you updated on new Jio products, plans and service changes
Eligibility Criteria:
10th, 12th or equivalent from a recognized board
Minimum age: 18 years old.
Open to candidates from any state in India
Freshers can apply. Experience is an added advantage but not compulsory
Basic communication skills in Hindi and/or English
Basic computer skills and knowledge of simple digital devices.
Ability to manage extended customer phone interactions
Age Relaxation, if any, will be as per the standard company recruitment guidelines.
Skills Required:
Clarity and confidence in verbal communication
Skills in customer relations and conflict resolution.
Basic computer skills and internet surfing
Ability to explain technical/plan details in layman’s terms
Problem-solving and quick decisions on calls
High sense of responsibility and accountability
Handling call volumes in an efficient way by managing time
Willing to learn new products, plans and updates to services as they come out
Hours of work:
Shift times are adjusted for operational and customer support needs. Depending on business requirements, employees can be given various shift windows, and exact shift details will be shared at the time of recruitment.
Salary & Employee Benefits:
Salary is based on the company’s pay structure, location of the job and the responsibilities involved. Other possible benefits are:
Flexibility to work from home
Paid training before going live with customers
Performance-based incentives for qualifying positions
Opportunities for professional learning and upskilling.
Work experience at one of the largest telecom companies in India
Opportunities for internal career growth based on performance reviews
(Actual benefits are dependent upon the specific position and employment terms.)
Selection Process:
Application submission online
Profiles screening
Online assessment (if applicable to the role)
Document authentication
Final choice
Offer letter and onboarding
Documents needed:
Updated CV/Resume
Recent passport-size photograph (s)
Aadhaar card/Any valid Govt ID
10th Marksheet
12th Marksheet (if applicable)
Educational certificates relevant to the post
Mobile Number & Email ID active
Reliance Jio overview:
Reliance Jio Infocomm Limited is a leading telecom operator in India providing mobile connectivity, broadband, digital applications, enterprise solutions and cloud-based services. Its customer support teams are responsible for account support, recharge support, and service queries for users across the country.
How to Apply
Review carefully the eligibility requirements listed above
Fill in all the fields in the online application form
Upload the required documents as per
Double-check all info before final submission.
Keep a copy of your submitted application for your records.
