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Note The job is a remote job and is open to candidates in USA. ECBM Insurance Brokers and Consultants is a family-owned insurance broker specializing in high-risk industries. They are seeking an Account Manager to maintain assigned clients, renew insurance contracts, and promote client loyalty while adhering to company service standards. Responsibilities Service clients on a book of assigned business in accordance with ECBM service and quality management standards and procedures. *Promote ongoing client loyalty* Retain, in conjunction with the Producer and/or Account Executive, all assigned accounts including the following responsibilities according to ECBM standards and procedures Order Loss Runs as required on renewals Provide producer with information for update at renewal including renewal surveys and applications for coverages to be recommended Review client coverages annually to identify potential gaps Coordinate with assigned Client Analyst the preparation of loss summaries with analysis, along with tentative experience modifications Recommend needed coverages to producer. Assist in firm's cross selling efforts Pre-qualify accounts with insurance carriers Negotiate renewal pricing/coverage and remarket coverage as needed Maintain standard commission where possible Identify with producer additional services needed by client and fee required Prepare proposal in accordance with ECBM standards Input and maintain client policy information in the agency management system (AMS) accurately and in accordance with ECBM standards and procedures Prepare Certificate of Insurance masters and cooperate with our Certificate Department in the issuance of all COI's required by the client. This includes the review of any non-standard certificate requests and the review of contractual requirements as needed Assist in preparation of, and presentation of, Claim Review as required by Client Service Plan Coordinate with assigned Client Analyst all endorsements as requested by the client Respond to clients' ongoing service needs in accordance with ECBM service standards As required by client, negotiate all surety and fidelity bonds Communicate client needs to all other departments including accounting, claims, reporting, or others as required Notify manager, producer, and account executive of cancellation, audit, or coverage issues on clients. Keep producer and account executive informed on any important activity of their clients Coordinate client response on risk control issues Respond to agency quality management efforts. Assist in reduction of E & O exposures Assist all clients, departments or associates when required and requested to maintain firm's relationships and good standing Maintain relationship with insurance companies Special Projects as assigned by management Skills High school diploma or equivalency required Property Casualty Agent's License required Good communication skills, both verbal and written Good listening skills and attention to detail are required Excellent problem solving At least 5 years of insurance experience with good understanding of multi-line commercial insurance contract and coverages Some understanding of negotiation process and ability to handle multiple priorities College degree preferred Professional Designation is a plus Benefits Competitive Pay Health and Welfare Programs Including Medical, Dental, and Vision Insurance Retirement and Income Protection Programs, including a 401k plan Work/Life Balance Including PTO, Holidays and Remote work opportunities Career Advancement Opportunities Company Overview ECBM is a family-owned, independent insurance solutions company headquartered in the Philadelphia area. It was founded in 1970, and is headquartered in Media, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https//www.ecbm.com.
