Remote Customer Experience Operations Associate

About the Role

At DoorDash, we obsess over the customer experience — and our Customer Experience Operations team is at the heart of that mission. As a Remote Customer Experience Operations Associate, you will support the day-to-day operations of DoorDash's customer support programs, helping to ensure that every consumer, Dasher, and merchant who needs help receives a fast, empathetic, and effective response. This is a great opportunity for someone who thrives in a dynamic, operations-oriented environment and wants to grow within one of the most innovative technology companies in the country.

What You'll Do

• Handle escalated customer, Dasher, and merchant support cases that require additional investigation and resolution authority
• Review support ticket queues and ensure service level agreements are met across all channels
• Identify recurring customer pain points and document findings for process improvement teams
• Support quality assurance activities by reviewing resolved cases and providing feedback to frontline support agents
• Assist with special projects including product launches, market expansions, and seasonal demand surges
• Collaborate with trust and safety, logistics, and product teams on cross-functional support initiatives

What We're Looking For

• 1+ years of experience in customer support operations, quality assurance, or related roles
• Strong written communication skills and ability to document complex issues clearly and concisely
• Comfortable working with support ticketing systems such as Zendesk, Salesforce Service Cloud, or similar platforms
• A collaborative, solutions-oriented attitude and eagerness to take initiative
• High school diploma or equivalent required; associate's or bachelor's degree a plus

Nice to Haves

• Previous experience in food delivery, marketplace, or gig economy platform support
• Bilingual proficiency in English and Spanish

Perks & Benefits

• Competitive hourly pay with quarterly performance review
• Health, dental, and vision benefits for full-time employees
• Monthly DoorDash credits to enjoy meals delivered to your door
• Remote work setup with technology and equipment provided
• Fast-track growth paths within DoorDash's CX Operations and Trust and Safety organizations