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Note The job is a remote job and is open to candidates in USA. Labcorp is seeking an IT Customer Service Specialist for a dynamic team. The role involves providing first-level technical support and exceptional customer service to LabCorp clients, troubleshooting system issues, managing user requests, and maintaining high IT service levels. Responsibilities Provides first-level technical support to the company for user inquiries and system security Assists users with log-on problems, reinstating revoked security, and changes in access privileges Troubleshoots system errors and lockups, and answers how-to system security questions Routes second-level system questions to the appropriate individual/department Processes all mainframe security requests and purchase approval security requests Specific position responsibilities are to assist divisional LabCorp clients and employees with IT support issues accomplished by staffing the Southeast IT ACD telephone queue, which can include 50 - 90 incoming calls per day Support includes resetting passwords, troubleshooting application and system issues and arranging for on site support Staffing of the position is imperative to maintaining and improving IT service levels and call center metrics Skills HS Diploma 1 or more years' experience in IT Customer Service 1 or more years' customer support experience 1 or more years' experience with strong phone contact handling skills and active listening abilities Bachelor's Degree 1 or more years' experience in a high volume, inbound call environment(50+calls/day) Current or prior Labcorp experience Benefits Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement Employee Stock Purchase Plan Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. Company Overview Labcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https//www.labcorp.com. Company H1B Sponsorship Labcorp has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
