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Note: The job is a remote job and is open to candidates in USA. Cognitive Medical Systems is an IT and software engineering services company supporting US government healthcare programs. The IT Engineer will administer the company’s Apple-centric environment, manage endpoint security and automation, and provide high-quality service desk support while ensuring compliance with federal security standards.
Responsibilities
Primary focus will be to manage Cognitive’s Apple fleet and end user help desk service requests
Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
Manage external vendors for hardware procurement and specialized third-party Apple support
Skills
Bachelor's degree in IT, Computer Science, or a related field
3–5 years in an individual contributor role managing Apple-centric enterprise environments
Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc
Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
Ability to work in a hybrid environment, coming into an office as needed, up to three times per week
Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
Familiarity with FedRAMP Moderate or High environments
Certifications such as CISSP, CISM, Security+,Azure, or ITIL
Experience in small business or SDVOSB environments with growth-oriented responsibilities
Benefits
Be part of a mission-driven organization making a difference in healthcare IT.
Collaborate with innovative and passionate professionals that are there to support you at every turn.
A supportive work/life balance with the flexibility of a 100% remote company.
Opportunities for growth and development in a dynamic environment.
Company Overview
Cognitive, an information technology and software engineering professional services company, is dedicated to one thing: elevating the quality, speed and delivery of today’s US government healthcare programs. It was founded in 2010, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is http://cognitivemedicalsystems.com.
