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JetBlue's TrueBlue loyalty program has millions of members who earn and redeem points to fly more, fly better, and fly smarter. Managing and growing a loyalty program at this scale requires a dedicated operations team that can handle member inquiries, track program performance, execute promotions, and ensure the data integrity that keeps TrueBlue running seamlessly. If you are passionate about customer loyalty, program operations, and the travel industry, this is an exciting opportunity to be part of what makes JetBlue special.
The Role
As a Remote Loyalty Program Operations Coordinator, you will support the day-to-day operational functions of JetBlue's TrueBlue program. You will coordinate member account management, assist with promotional campaign execution, process points adjustments, and produce reports that help loyalty program managers track engagement and performance. This is a detail-driven role that requires strong organizational skills, a member-first mindset, and familiarity with loyalty or CRM platforms.
What You'll Do
Process TrueBlue member account requests including points adjustments, status corrections, and account merge inquiries
Coordinate the operational execution of loyalty promotions, bonus point offers, and partner redemption campaigns
Respond to escalated member inquiries regarding points balances, expiration policies, and redemption issues
Maintain accurate member records and program data in JetBlue's loyalty platform
Produce regular program operations reports tracking member activity, redemption rates, and campaign performance
Collaborate with marketing, customer experience, and technology teams on program enhancements and member communications
Support audit activities by ensuring loyalty transactions and adjustments are accurately documented
Who You Are
You have 1-2 years of experience in loyalty program operations, CRM administration, or marketing operations
You are highly organized and precise, with strong data entry accuracy and attention to detail
You communicate clearly and professionally in written and verbal formats
You are comfortable working with CRM and loyalty platforms; experience with airline loyalty systems is a plus
Bachelor's degree in marketing, business, hospitality, or a related field preferred
JetBlue Benefits
Competitive hourly pay with annual merit increases
TrueBlue points and flight travel benefits for you and your eligible family members
Medical, dental, and vision insurance options
401(k) retirement plan with company match
Paid time off and a team culture that celebrates going above and beyond for members
