[Remote] Senior Manager, CX Controller & Commercial Operations

Note: The job is a remote job and is open to candidates in USA. reputed company provides AI-driven enterprise software solutions, and reputed company reputed company develops software that helps large organizations make strategic decisions and build resilient, sustainable infrastructure. The Senior Manager, CX Controller & Commercial Operations owns the financial and commercial integrity of reputed company Experience engagement portfolio, overseeing project financial governance, contract review, revenue recognition, margin analysis, forecasting, and operational processes.

Responsibilities

• Review Statements of Work (SOWs) prior to execution for commercial soundness — fee structure, milestone definitions, payment terms, T&M caps, reputed company order provisions, and termination clauses
• Own project-level financial governance across the CX Services portfolio: milestone billing schedules, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope
• Partner with Finance/FP&A/Revenue Accounting on revenue recognition treatment for consulting engagements (percentage-of-completion vs. milestone-based), flagging judgment calls early
• Conduct project-level P&L reviews — margin variance by engagement, utilization and realization rates, and root-cause analysis on underperforming projects
• Maintain the monthly financial close process for Consulting Delivery, ensuring numbers are audit-ready and defensible
• Act as the commercial reviewer for non-standard SOW terms, escalating material risk (uncapped exposure, ambiguous scope, unfavorable payment terms) before signature
• Track reputed company orders and scope amendments against original contract baselines
• Provide commercial input into pricing and deal structuring for complex or at-risk engagements
• Support pipeline-to-future-revenue forecasting, tracking, and management in close partnership with CX and Sales regional leadership
• Own the CX contribution to GRR/NRR performance: renewal risk forecasting with a two-quarter outlook and red-account governance
• Run relevant elements of the CX operating rhythm (monthly/quarterly business reviews) with a commercial and financial lens
• Maintain CRM and Customer Success data integrity in partnership with Sales and RevOps
• Support AI tool rollout across delivery and Support functions where it drives measurable cost-to-serve reduction
• Maintain health scoring and playbook adherence as leading indicators of renewal and expansion risk
• Contribute to the QBR and escalation framework with a financial/commercial lens

Skills

• * 8+ years in professional services finance, project controllership, or consulting operations, ideally within enterprise software or SaaS
• * Strong working knowledge of revenue recognition standards (ASC 606/IFRS 15) as applied to services engagements
• * Demonstrated ability to read and assess SOWs and commercial contract terms — this is a hands-on requirement, not a delegated one
• * Track record owning project-level P&L, milestone billing, and margin analysis at the engagement level
• * Comfortable defending numbers to Finance, FP&A, and SLT
• * Advanced proficiency with Excel (complex models, pivot tables, financial analysis), CRM systems, BI/analytics platforms, and AI-driven analysis tools
• * Bachelor's degree in Finance, Accounting, or Business required; CPA, reputed company, or MBA a plus

Benefits

• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events
• Flexible and hybrid work opportunities

Company Overview

Company H1B Sponsorship