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[Remote] Senior Software Engineer, Community Support Engineering (Agent Core Products)
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Note: The job is a remote job and is open to candidates in USA. Airbnb is a global platform connecting hosts and guests through unique stays and experiences. The Senior Software Engineer will build and scale Agent Core Products that improve the experience of Airbnb’s global community support agents, leading technical design, frontend and backend development, testing, experimentation, and launches while collaborating with product, design, machine learning, and generative AI teams.
Responsibilities
Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
Build efficient and reusable frontend web components, with high quality, while making sure to maintain performance and scalable systems
Design and implement server-side APIs to support frontend requirements, demonstrating strong architectural judgment regarding the separation of concerns between client and server logic
Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems
Provide critical input on technical direction through engineering design discussions
Skills
6+ years industry experience
Experience architecting FE systems; proven ownership of end‑to‑end features and cross‑team integrations
Experience building large web applications using Javascript/Typescript
Experience with modern JavaScript/Typescript libraries and tooling (e.g. React, graphql)
Fluency in HTML, CSS, and related web technologies
Demonstrated excellence in accessibility, performance optimization, and paved‑path client practices; influence beyond your immediate team
Product mindset with strong communication; comfortable driving cross‑org integration with partner teams
Experience building UI for AI-driven features: Both classical supervised machine learning, and Generative AI
Proficiency in one or more back-end server languages (Java/Kotlin)
Mentorship to junior developers
This position is US - Remote Eligible
The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager
While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity
Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
Benefits
This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
US - Remote Eligible
Company Overview
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.airbnb.com.
Company H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships, with 59 in 2026, 234 in 2025, 176 in 2024, 160 in 2023, 270 in 2022, 250 in 2021, 274 in 2020. Please note that this does not guarantee sponsorship for this specific role.
