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Note: The job is a remote job and is open to candidates in USA. Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. They are seeking a Technical Support Engineer Tier I to provide efficient technical support, troubleshoot customer issues, and enhance the customer support process.
Responsibilities
Provide timely, efficient technical support with prompt responses to customer inquiries
Troubleshoot and resolve customer issues via phone and other communication channels
Follow up with customers post-troubleshooting to ensure full product functionality
Build and maintain an internal knowledge base with useful guides and solutions
Continuously refine and enhance the customer support process for better efficiency
Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams
Participate in customer meetings when needed to troubleshoot and resolve issues directly
Skills
Have a foundational understanding of Microsoft Windows operating systems
Show interest in troubleshooting software and resolving patching issues
Have basic exposure to PowerShell (e.g., reading or running simple scripts)
Have experience in customer service, helpdesk, or IT support roles
Demonstrate strong communication and problem-solving skills
Be motivated to learn and grow within a technical support role
Introductory knowledge of Active Directory or Group Policy
Exposure to patch management or endpoint management tools
Basic familiarity with system logs or tools like Windows Event Viewer
Exposure to Windows Server environments
Basic understanding of IT security principles
Ability to identify and troubleshoot failed patch installations
Familiarity with software deployment and configuration using install switches
Ability to review and interpret logs and event data
Benefits
Engaging challenges and opportunities to solve real-world problems.
Continuous professional growth and learning with cutting-edge technologies.
A stable income, flexible working hours, and opportunities for advancement.
A supportive and collaborative team of skilled professionals.
A remote-first culture, offering flexibility and work-life balance.
Company Overview
Autonomous endpoint management with a scalable and secure cloud-native platform configurable in 5 minutes, with no VPN needed It was founded in 2018, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is
