Welcome to Jobsnearme.fresherhiring.in We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Jobsnearme.fresherhiring.in does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Jobsnearme.fresherhiring.in, and we wish you success in your job search.
[Remote] Technical Support Specialist (Contact Center)
Other Jobs To Apply
No other job posts for this day.
Note The job is a remote job and is open to candidates in USA. Mitel is a company that helps businesses connect and collaborate to provide better customer experiences. They are seeking a Technical Support Specialist to manage service requests, troubleshoot issues, and collaborate with customer technology teams in a remote capacity. Responsibilities Manage and resolve service requests and incidents through the ITSM platform Troubleshoot and support Contact Center solution components, including both hardware and software, which may involve elements of the customer’s infrastructure Perform system updates, configurations, and maintenance activities using customer-provided tools Escalate complex issues to appropriate internal or external vendors as required Collaborate with customer technology teams to diagnose and restore service availability Document solutions and troubleshooting procedures by creating and maintaining Knowledge Base articles for complex issues Monitor and meet established Service Level Agreements (SLAs) while maintaining a high level of customer satisfaction Skills Based in USA Associate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent work experience) Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs Familiarity with VoIP and unified communications concepts Exposure to or willingness to learn Mitel collaboration and contact center platforms Strong troubleshooting and problem-solving skills in technical environments Basic knowledge of Windows operating systems and common enterprise applications Ability to manage and track incidents and service requests using an IT Service Management (ITSM) tool Strong written and verbal communication skills with the ability to interact with technical and non-technical users Ability to work in a team environment and manage multiple priorities Availability to participate in on-call rotations or shift work if required Internship or hands-on experience supporting VoIP, telephony, or unified communications systems Exposure to SIP, call routing, or contact center technologies Basic knowledge of network troubleshooting tools (ping, traceroute, packet capture) Industry certifications such as CompTIA Network+ or vendor-specific telephony certifications Benefits Affordable Medical, Dental, Vision, Life and Disability Insurance Matching 401(k) plan Paid time off (holiday, vacation and sick) Employee Assistance Program Reward and Recognition Programs Company Overview Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers. It was founded in 1973, and is headquartered in Ottawa, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http//www.mitel.com.
