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Senior Process Associate - Customer Care (Customer Service Representative)
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Job description:<br><br><ul> <li><strong>Start Date:</strong> Monday, June 29th</li> <li><strong>Shift:</strong> 40 hours per week (8 hours per day / Monday - Saturday 5 AM - 6PM MST; Flexbility Required: Must be able to wortk a flexible 8-hour shift within the operating hours.</li> <li><strong>Job Location:</strong> Remote, in El Paso, TX</li> <li><strong>Training:</strong> There is a 2-3 week mandatory ONSITE training. Monday-Friday 7AM-3:30PM MST. WFH schedule will begin after completion of training. </li> </ul><p><strong>IMPORTANT:</strong> Typing test is required for this role. Passing Score MUST be at least 45WPM, with 43WPM as baseline. An HCL Tech recruiter will share link when they reach out. </p><p>HCL services a wide variety of brands and services by bringing quality Customer Service to the experience of our target market for each Team and Brand you as a Customer Service Agent represents. Customer Service Representatives will handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external).</p><ul> <li>Examples of contact types would include, but are not limited to account management, general queries, placing orders, reporting adverse events, and special situations. Product description, trouble inquires.</li> </ul><p><strong>Program Hire Requirements:</strong></p><ul> <li>Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and need to be comfortable with quickly navigating, and talking and typing simultaneously.</li> <li>Previous call center experience is required. </li> </ul><p> </p>HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. <p> </p>A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
