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We are looking for a Google Business Profile (GMB) Specialist who can independently manage the complete lifecycle of Google Business Profiles for multiple clients—from listing creation and verification to optimization, reviews, troubleshooting, and ongoing management.
Key Responsibilities
Manage Google Business Profiles end-to-end for multiple clients and locations.
Create, claim, verify, and optimize new Google Business Profiles.
Handle GMB verification, including video verification, postcard/phone/email verification wherever applicable.
Resolve suspended, disabled, duplicate, and unverified listings.
Manage business information including name, address, phone number, category, hours, services, photos, and attributes.
Handle multiple-location and bulk listing management.
Monitor and resolve Google listing-related issues and escalations.
Manage and optimize Google Reviews, including review monitoring and response management.
Identify incorrect information, duplicate listings, and potential profile issues.
Coordinate with clients to collect required documents, credentials, videos, and business information for verification.
Work closely with the internal team to troubleshoot Google Business Profile/API-related issues.
Monitor listing health and ensure profiles remain accurate and compliant with Google's guidelines.
Maintain proper records of all listings, verification status, issues, actions taken, and resolutions.
Stay updated with Google Business Profile policies, verification processes, and product changes.
Client Coordination
Communicate directly with clients regarding GMB requirements and verification.
Guide clients step-by-step during video verification and other verification processes.
Follow up with clients for missing information or required documents.
Explain GMB issues and solutions in simple, non-technical language.
Ensure issues are tracked and resolved within agreed timelines.
Reporting & Operations
Maintain a complete database of all managed listings.
Track:
Total listings
Verified/unverified listings
Suspended listings
Pending verifications
Duplicate listings
Open issues
Resolved issues
Prepare regular reports on listing performance and operational status.
Required Skills
Strong hands-on experience with Google Business Profile (GMB).
Good understanding of Google verification and suspension processes.
