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Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.
Responsibilities
Supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers
Hiring, training, developing and evaluating the service team
Driving a company-owned vehicle to and from customer sites
Assisting the service team with lifting, carrying and walking in and out of customer accounts
Maintaining excellent customer relationships
Handling renewals of customer contracts
Increasing internal sales
Maintaining an efficient route structure and driver compliance
Requirements
High School Diploma/GED
Must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs.
Have an active driver's license
Be at least 21 years of age
Obtain a DOT medical certification
Provide documentation regarding their previous employment
Nice-to-haves
Bachelor's degree
Experience working in a sales related role
Customer service experience, preferably in an industrial or service industry
Training or instructor experience
Benefits
Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average
Four different medical plan options; one plan is offered at zero cost
Competitive Pay
401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
Disability, Life and AD&D Insurance, 100% Company Paid
Paid Time Off and Holidays
Skills Development, Training and Career Advancement Opportunities
